AI chatbot

AI Chat Assistant

AI chatbots streamline communication and automate support processes, delivering fast and personalized responses to customers. We integrate various types of AI models, from conversational LLMs to domain-specific assistants.

AI Chat Assistant AI Chat Assistant
Projects
For over 14 years, we have been offering full service web and software development, mobile apps, branding and UI/UX in a solid partnership built for the long term. The relationship with Francek evolved into a strategic collaboration, based on trust and continuity. Together we have delivered more than 20 digital projects, fully covering online and offline presence needs, in an end-to-end model oriented towards growth and scaling.
Francek Friseure
For Synevo Moldova we delivered a complete digital ecosystem, built around patient needs and internal process efficiency. The project included design, UI/UX, website development, and CMS implementation, along with a dedicated online appointment system. We integrated a medical AI chatbot, capable of providing assistance and analysis interpretation, improving user interaction. The solution was completed with training for the client team, as well as support and maintenance services under SLA, ensuring stability and continuous evolution.
Synevo Moldova
With a fully digital business, the platform was rebuilt by Touch Media by migrating from WordPress to Laravel and Laravel Livewire. The new architecture significantly improved speed, security, and process automation through multiple external partner integrations and the addition of an AI chatbot,  enabling rapid request handling and the company's international expansion.
AirClaim
A complex digitalization and software innovation process that brought Synevo Romania among the top providers of digitized laboratory services and laid the foundation for future software development.
Synevo Romania
For MySynevo we developed a digital platform that centralizes the relationship between the patient and medical services, providing fast and secure access to essential information. The application allows viewing of analysis history, interpretation of value evolution through graphs, online scheduling and personal profile management, including for family members. The platform also integrates the telemedicine component, allowing users to interact with doctors through online consultations, based on the medical data available in the system. Users can share information with doctors, receive real-time notifications and access services directly from the app, in an ecosystem optimized for clarity and ease of use.
MySynevo
An Insurex product, dedicated to insurance brokers who want a work and e-learning platform.
BrokerHub

Technologies used

Our AI chatbot assistants are built with conversational AI, context-aware workflows, and integrations with CRM, ticketing, and internal systems.

Python Python
Next.JS Next.JS
REST API REST API
OpenAI OpenAI
OpenRouter OpenRouter
Gemini Gemini
Anthropic Anthropic
Mistral Mistral

What our
services offer

AI chatbot solutions reduce support load, improve response time, and keep customer communication consistent across channels.

Natural Language Processing (NLP)
Custom AI Models
AI customer support
AI Models Integration
Machine Learning
Conversational AI
AI model integration
ChatGPT
Open AI
Gemini AI

See all
our services

AI Integration

Integrating AI solutions into CRM and ERP systems accelerates the digitalization of internal processes, automates repetitive tasks, and provides a clear view of operational performance.
AI Integration

E-commerce Development

We develop custom eCommerce solutions tailored to real business workflows. The platforms are scalable, secure, and fully integrated with ERP systems, CRM platforms, and third-party services.
E-commerce Development

ERP & CRM Development

We develop custom ERP and CRM solutions that integrate business processes, automate operational workflows, and provide full control over data and performance.
ERP & CRM Development

HR CRM

The development process starts with needs analysis and system architecture definition. We implement features using modern technologies and rigorously test every component. 
HR CRM

Agile Testing & Scrum

Scrum is an Agile approach to software development. Rather than being a complete process or methodology, it is a framework or guide.
Agile Testing & Scrum

Our clients and partners confirm

Synevo Romania
We have been collaborating with Touch Media for over 8 years, and we continue to rely on their services thanks to their professionalism and ability to adapt to our needs.  Our projects require highly customized technical solutions, and the Touch Media team delivers them every time with speed and creativity. 
Miruna Mihaita
Senior Marketing
Francek
We like to reinvent ourselves regularly, just like we change our hairstyle, and Touch-Media has been our professional stylist on this path for more than 15 years. We have developed over 15 projects together and continue to do so.
Francek Prsa
CEO & owner
Nichiduta

We grew together with Touch Media and this team has stood by us through all the developments made over more than 10 years of collaboration. You could say we grew together 

Daniel
CEO
X-Wrist

Touch Media did not give up when requirements became increasingly difficult and developing certain modules required investigation and creative solutions. They brought the Wrist app to the level we wanted in order to attract new investments.

Costin Nita
Business development
Insurex

The Insurex application was not a simple product and it is unique on Romania's insurance market. The Touch Media team provided end-to-end services, from design to testing and publishing, and delivered a solid product, bug-free and compliant with ASF regulations. We are glad we found the right team to develop the new website and mobile applications and to overcome all challenges.

Alexandru Buzu
General Manager
Pizza San Marco

We have been developing alongside Touch Media for over 14 years. We were the first to create an online pizza delivery app in Romania, and the work did not stop there. From order applications, we moved to internal digitalization solutions, fleet management, drivers, delivery, and other products. We are now at the 4th version of the website and continue collaborating with them because they responded proactively to requirements, brought ideas, and optimized budgets in an IT industry where these things truly matter.

Dan Tanase
General Manager

Take the first step, we provide the solution

Contact us using our Contact form or the contact details to discuss your business needs and how we can help through our services.
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